Dustin is a Red Hat Certified Architect and a senior member of Red Hat's Global Support Services group. He has more than a decade of  experience in engineering complex systems to meet stringent business  requirements. He fully believes that his biggest assets are the smart  people he surrounds himself with, and he loves a good failure as an  opportunity to learn. As a TAM, Dustin provides semi-dedicated support  for open source technologies to some of Red Hat's most demanding  customers in the financial services and pharmaceutical industries.  There's little he loves more than a creative implemention challenge, and  he geeks out on helping to turn community projects into world-class  solutions.